These terms and conditions govern the use of the service of the Internet website: strictly5stars.com (hereinafter, the "Web") which Anakena Internet Services S. L. (hereinafter, "ANAKENA") makes available to Internet users.

Any operations or transactions that may be carried out through it shall be understood to have been concluded in Spain and shall be formalized in English or Spanish, governed by Spanish legislation, by these terms and by the specific conditions that may be applicable to it.

Anakena Internet Services SL, with CIF number B61949590, has its registered office at Paseo de Gracia, 60 3º B - 08007 Barcelona, Spain. It is inscribed in the Trade Registry of Barcelona, Volume 31743, Folio 1, Page No. B-200315, Entry 1 

All your communications and claims can be made to the address indicated above, via email support@strictly5stars.com or telephone: +34 93 396 86 64.

The use of the Web attributes the condition of user of the same one (in ahead, the "User") and implies the acceptance of all the conditions included in the present terms and conditions.

The provision of the Web service is limited to the moment in which the User is connected to the Web or to any of the services provided through it. Therefore, the User must carefully read these terms and conditions each time he or she intends to use the Website, as they may be modified without prior notice.


Access to the Web is free except for the cost of connection through the telecommunications network provided by the access provider contracted by users. Certain services on this website are exclusive to our customers and access to them is restricted.

The User undertakes to use the contents and services in a diligent, legal, correct and lawful manner and, in particular, undertakes, by way of illustration only and not exhaustively, to abstain from: (b) transmit or disseminate information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any material that is obscene, offensive, vulgar or that induces criminal, denigrating, defamatory, infamous, violent or, in general, contrary to the law, morality and generally accepted good customs or public order; (c) reproduce, copy, or distribute the contents, as well as allow public access to them through any form of public communication, or transform or modify them, unless you have the authorization of the owner of the corresponding rights or it is legally permitted; (d) infringe intellectual or industrial property rights belonging to ANAKENA or to third parties; (e) use the services and contents in such a way as to cause damage or overload for the operation of the Web; (f) carry out fraudulent transactions or transactions that may facilitate illicit or fraudulent conduct of any kind, and (g) use the contents and services and, in particular, the information of any kind obtained through the Web for any type of advertising purpose and, in particular, to send advertising, communications for direct sales purposes or for any other type of commercial purpose, unsolicited individualized messages or messages addressed to a plurality of people, as well as to commercialize or divulge said information in any way.

The User shall be liable for any damages of any nature that ANAKENA may suffer, directly or indirectly, as a consequence of non-compliance with any of the obligations contained in these conditions of use or in the law in relation to the use of the Web.


3.1. General information

These general conditions of sale online are the only applicable and replace any other general preconditions in case of prior, express and written cancellation.

ANAKENA may occasionally modify the articles of its general and particular conditions of Purchase, for which reason it is advisable that these be read on each visit to the strictly5stars.com website (hereinafter referred to as the "Portal").

These amendments are attributable as from their publication on the Internet and may not apply to contracts concluded previously. Each purchase on the website is governed by the general conditions applicable on the date of order. We consider that once you have placed an order, you will have accepted our general conditions of sale without reservations after having read them.

By accessing the Portal, you agree to respect the General Conditions as well as the Conditions of Use contained therein. ANAKENA reserves the right to modify at any time the prices of the products, although preference will always be given to the consumer in an online purchase, those prices that appear at the time of placing the order, even if these suffer later modifications.

3.2. Orders

Orders can only be placed through the purchase pages of strictly5stars.com and will be confirmed to the customer by email / sms or any means that accredits their shipment, once they have been registered in our system.

The website strictly5stars.com is not a wholesale establishment.

For all these reasons, all the sales and purchases of articles produced through the website will be governed specifically by the regulations governing retail trade and preferably by Title III of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

strictly5stars.com reserves the right to reject certain requests for purchase orders for products, when the volume or type of requests for orders made, do not comply with the internal policies of strictly5stars.com as well as the regulations of the manufacturers of the products marketed, by sending specific communication to the acquiring user applicant.

3.3 Product information

ANAKENA pays great attention to the information relating to the essential characteristics of the products offered and marketed, by expressly mentioning the names of its collaborating companies and manufacturers, the characteristics of the products as well as photographs that best illustrate the products on sale. All of this is done within the limits of the technique and respecting the best market standards, following at all times the consumer protection regulations regarding the duty of pre-contractual information. All our products are original.

3.4. Price and method of payment

3.4.1. The prices invoiced to the Customer for the products include all applicable taxes and transport costs.

3.4.2. The sale to the customer of products will be made for the price and conditions offered in each case.

3.4.3. The possible means of payment to satisfy the orders will be the following:

• Payment by Credit Card
• PayPal Payment

3.4.4. The payment of the amounts will be paid in cash.

3.5. Availability

Given the popularity, temporary validity and/or supply limitations of some of our products, ANAKENA may have to limit the number of products available for purchase. Therefore ANAKENA reserves the right to modify the quantities available for purchase at any time, even after placing an order.

ANAKENA undertakes at all times to inform you of the status of the processing of your order as soon as possible by e-mail, sms or any other means that accredits its remission.

Notwithstanding the foregoing, after 14 calendar days you may exercise the right of withdrawal with the exception of the cases provided for in Article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

3.6. Shipments and Delivery Times

The delivery of orders will be made at the specified address, once confirmed payment, in the most immediate possible 24 to 72 working hours, in accordance with the provisions of the Electronic Commerce Act and its implementing rules, Monday through Friday, excluding Holidays), depending on available stock as well as the availability of the carrier.

3.7. Delivery

ANAKENA makes its best efforts to ensure that the information appearing on this website is correct and up to date. With the exception of a possible special agreement, the products will be delivered within the agreed deadlines from the day of payment.

The delivery times are indicative, will depend on the availability of each product, the deadlines contemplated by the carrier as well as the time when the purchase is made. However, the buyer will receive information on the delivery date of the product by sending ANAKENA a specific notification by sms or e-mail.

Delivery is deemed to have taken place when the carrier delivers the product to the Customer or to a third party indicated by the Customer, the recipient signing receipt of the delivery. We suggest that the addressee verify the products upon receipt of them and expose all the reservations and claims that may apply before the removal of the label or opening of the packaging of the product purchased.

3.8. Conditions for the right of Withdrawal and return of the product

• Withdrawal:

In accordance with Royal Legislative Decree 1/2007, of 16 November, approving the Revised Text of the General Law for the Defense of Consumers and Users, modified by Law 3/2014, of 28 March, if for any reason the purchaser is not satisfied with the purchase of a product, with the exceptions provided for in Article 103 of the said regulatory text, he will have a period of 14 calendar days from the time he acquires possession of the good with its receipt and delivery, to withdraw from the contract without the need for justification and without any penalty.

The Right of Withdrawal may not be exercised on goods that are delivered sealed and that are not suitable for return, for reasons of health protection or hygiene, if they are unsealed or removed their packaging after delivery to the customer.

We recommend that before exercising the right of withdrawal or canceling an order please contact us by phone +34 93 396 8664 or email support@strictly5stars.com

• Returns

Please read our Return Policy for more information on how to return a product.

3.9. Guarantees

strictly5stars.com guarantees the quality of all its products, in the legally established terms. Therefore, in accordance with current regulations, all products purchased through this website have a warranty period of two years from the date of material delivery of the product.

This warranty does not include deficiencies caused by negligence, blows, use or tampering by the customer.

In the event that the purchased product presents any damage, tare or deterioration not related to a misuse, you as a buyer must notify our customer service, calling the telephone number +34 93 3968664 or through the e-mail address support@strictly5stars.com as soon as you have knowledge of it and always within the legally established period of 2 years from delivery of the product.

This guarantee is independent of the right of withdrawal reflected in point 3.8 above.

3.10. Secure encryption technology

Strictly5stars.com ensures that your data travels securely using SSL (Secure Socket Layer) security technology, a standard recognized on the Internet for commercial transactions. This system encrypts all your personal information, including your credit card details (which only the bank has access to), your name and even your address so that your data travels securely as it travels over the network. An icon showing a key or a closed padlock will appear at the bottom edge of most browsers to indicate that SSL security is operational. If you click on this icon you will have access to the certificate associated with the secured connection. This certificate guarantees the identity of the destination computer to which data is being sent.

To prevent fraud with cards, strictly5stars.com may request additional documentation certifying the identity of the buyer.


ANAKENA reserves the right to interrupt access to the Web, as well as the provision of any or all of the contents provided through the same at any time and without prior notice, whether for technical reasons, security, control, maintenance, due to power supply failures or any other justified cause. ANAKENA shall not be liable in the event of service interruptions, delays, errors, malfunctions and, in general, other inconveniences originating from causes beyond the control of ANAKENA, and/or due to fraudulent or culpable action on the part of the User and/or originating from causes of Force Majeure. Without prejudice to the provisions of article 1105 of the Civil Code, the concept of Force Majeure shall be understood to include, in addition to and for the purposes of these general conditions, all those events that occur outside the control of ANAKENA, such as: failure of third parties, operators or service companies, acts of government, lack of access to third-party networks, acts or omissions of Public Authorities, those produced as a consequence of natural phenomena, blackouts, etc. and the attack by hackers, crackers or other third parties on the security or integrity of the computer system.

In any case, whatever the cause, ANAKENA shall not assume any responsibility for direct or indirect damage, consequential damage and/or loss of profit.


The provision of the Web site service (simple user navigation) by ANAKENA is free of charge for users, and does not require prior subscription or registration (except for access to areas reserved for registered users).

However, if the user wishes to receive via e-mail periodically the news published about our products, he must first subscribe by accepting to send the "Newsletter" in the purchase process, which also does not entail any obligation to pay.


The entirety of the contents of the Web, understood as including but not limited to texts, photographs, graphics, images, logos, icons, technology, software, links, domains, trademarks and other audiovisual or sound contents, as well as their graphic design and source codes, are the exclusive property of ANAKENA or of third parties, whose rights ANAKENA acknowledges in its case, and are subject to intellectual and industrial property rights protected by national and international legislation.

It is strictly forbidden any use of any of the elements object of industrial and intellectual property with any type of purpose, especially commercial, as well as their distribution, public communication, modification, alteration, transformation or decompilation, except with express written authorization by the owner of the same. Infringement of any of the above-mentioned rights may constitute a violation of these provisions, as well as an action constituting an offense under articles 270 et seq. of the Criminal Code.


The sale of products via the Internet will be carried out through encrypted communications and payment through secure articulated mechanisms implemented by prestigious financial institutions in accordance with all security standards.


As a registered user, you have provided us with your personal data as a Contact, expressly submitting to the conditions of the Privacy Policy determined for such cases on the following page:https://strictly5stars.com/pages/privacy-policy


For any litigious question or that concerns the web, the Spanish legislation will be of application that is in force at every moment. These general conditions are subject to Spanish law, prevailing, in any case, the rights to that effect recognized by the legislation to protect consumers and users.

9.1 Online dispute resolution platform

The European Commission provides an online platform for resolving disputes, which is available at the following link: https://ec.europa.eu/consumers/odr/, through which you can process complaints of contracts made online.