1. Shipments and Delivery Times

The delivery of orders will be made at the specified address, once confirmed payment, in the most immediate possible 24 to 72 working hours, in accordance with the provisions of the Electronic Commerce Act and its implementing rules, Monday through Friday, excluding Holidays), depending on available stock as well as the availability of the carrier.

2. Delivery

ANAKENA makes its best efforts to ensure that the information appearing on this website is correct and up to date. With the exception of a possible special agreement, the products will be delivered within the agreed deadlines from the day of payment. 

The delivery times are indicative, will depend on the availability of each product, the deadlines contemplated by the carrier as well as the time when the purchase is made. However, the buyer will receive information on the delivery date of the product by sending ANAKENA a specific notification by sms or e-mail.

Delivery is deemed to have taken place when the carrier delivers the product to the Customer or to a third party indicated by the Customer, the recipient signing receipt of the delivery. We suggest that the addressee verify the products upon receipt of them and expose all the reservations and claims that may apply before the removal of the label or opening of the packaging of the product purchased.